Shipping Policy

At Heath, every order is carefully prepared and packed before it leaves our studio. We work to make sure your piece reaches you safely and in the same condition it left us.

1. Order Processing

Orders are generally processed and prepared for shipment within 3–5 business days.

As our products are handcrafted and produced in limited quantities, processing times may occasionally vary. If there is an unexpected delay with your order, we will do our best to keep you informed.

2. Delivery

Once your order has been dispatched, you will receive shipping information where tracking is available.

Delivery times are estimates and may vary depending on your location, courier service, public holidays, weather, customs procedures, and other circumstances outside of Heath’s control.

Heath is not responsible for delays caused by the courier or other circumstances beyond our reasonable control.

3. Shipping Address

Please ensure that your shipping information is accurate and complete before placing your order.

Heath is not responsible for failed deliveries, delays, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at heath.flog@gmail.com. We will do our best to assist, but we cannot guarantee that changes can be made once an order has been processed or dispatched.

4. International Orders

We currently ship internationally where available.

International customers are responsible for any customs duties, import taxes, clearance fees, or other charges imposed by the destination country.

These charges are not included in the product or shipping price unless explicitly stated at checkout.

Customs policies vary between countries, and Heath has no control over charges imposed by local authorities.

5. Lost or Damaged Packages

If your package arrives damaged, please contact us at heath.flog@gmail.com as soon as possible with your order number and clear photos of the package and product.

If your tracking information indicates that a package has been delivered but you have not received it, please contact us so we can assist with the available delivery information.

Heath will work with the relevant courier where appropriate, but we cannot guarantee recovery of packages once they have been confirmed as delivered.

6. Shipping Restrictions

Certain destinations may not be available for delivery due to courier restrictions, customs regulations, or other logistical limitations.

If we are unable to ship your order to your selected destination, we will contact you and arrange an appropriate solution, which may include a refund.

7. Contact Us

If you have any questions about your order or shipping, please contact us at:
heath.flog@gmail.com