Returns, Exchanges & Refunds
At Heath, every piece is carefully handcrafted and inspected before it leaves our studio. Because our products are handmade and produced in limited quantities, we have a simple return, exchange and refund policy designed to keep the process fair for both you and us.
1. Returns & Refunds
We offer a 7-day return period from the date your order is delivered.
To be eligible for a return, items must be:
- Unused and in original condition
- Returned with all original packaging and tags
- Accompanied by proof of purchase
Returned products must arrive back to us in new and saleable condition and will be inspected upon receipt.
Customers are responsible for return shipping costs. A 10% restocking fee will be deducted from the approved refund amount.
Refunds will be issued to the original payment method once the returned item has been received and approved.
Original shipping fees are non-refundable for customer-initiated returns.
Returns are not accepted for:
- Change of mind
- Incorrect product selection
- Normal wear and tear
- Damage caused after delivery
- Items that have been used, altered, washed, or modified
To request a return, please contact us at heath.flog@gmail.com with your order number and reason for the return.
Please note that returns sent without prior approval will not be accepted.
2. Exchanges
We offer exchanges for items that arrive damaged, defective, or incorrect.
If you receive the wrong item or an item with a manufacturing defect, please contact us within 7 days of delivery.
Exchanges are subject to product availability. As our pieces are released in limited quantities, an identical replacement may not always be available. If a replacement is unavailable, we may offer an alternative solution or refund.
For approved exchanges resulting from an error on our part, Heath will cover reasonable return shipping costs.
No restocking fee will apply to approved exchanges involving defective, damaged, or incorrect items.
3. Damaged or Incorrect Orders
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery with:
- Your order number
- A description of the issue
- Clear photos of the item
- Photos of the packaging, if applicable
Please do not send the item back before receiving instructions from us.
Cases involving damaged, defective, or incorrect items will be reviewed separately and may qualify for a replacement or full refund, depending on the circumstances.
4. Handmade Products
Heath pieces are handmade, and each piece may have subtle variations in stitching, fabric placement, texture, or finish.
These variations are a natural part of the handmade process and are not considered defects.
5. Sale & Limited-Edition Items
Sale items, promotional items, and limited-edition pieces may be subject to different return, exchange, or refund conditions.
Any special conditions will be clearly stated at the time of purchase.
6. How to Contact Us
For any return, exchange, or refund request, please contact us at:
heath.flog@gmail.com
Please include your order number and a brief description of your request.
We review each case individually and aim to resolve genuine issues fairly and promptly.